Managing Withdrawal Preferences

To enable customers to submit withdrawals online and receive automatic notification e-mails, business administrators can configure the withdrawal settings for a sales channel. To edit withdrawal preferences:

Select the channel from the context selection box, then select Preferences.
This displays the Preferences overview page.
Select Withdrawal Preferences.
This displays the withdrawal preferences page. It is divided into three sections: Withdrawal, Withdrawal Evaluation, and E-Mail Notifications.
In the Withdrawal section, enable or disable the Withdrawal checkbox as needed.

Note:
The Withdrawal Evaluation and E-Mail Notifications sections are only relevant when withdrawal is enabled.
In the Withdrawal Evaluation section, configure the following fields:
- Withdrawal Evaluation Start Date: Defines the date from which orders are considered for withdrawal. Orders created before this date are not eligible for withdrawal. For orders created on or after this date, the withdrawal period is calculated from the delivery completion date if available.
- Withdrawal Period: Defines the withdrawal period in days. The statutory minimum is 14 days. You can configure a longer period, for example 30 days, as a goodwill gesture.
In the E-Mail Notifications section, enter the sender's e-mail address in the E-Mail From Address field.
Click Apply to save your settings. Otherwise, click Reset to discard your changes.

Clicking Back returns you to the channel's Preferences overview page.