Creating Coupons for Sending to a Customer

This section provides information on creating coupons and sending them via e-mail.

Note:
For information on how to create and apply coupons to orders immediately, see Redeeming Coupons.
Note:
Sending coupons via e-mail is only possible if your administrator has defined an e-mail service provider in the configuration.

Coupons entitle customers to get the benefit of a specific promotion if all defined conditions are met.

While resolving a customer inquiry in a contact session, see Starting a Contact Session, you can create a new customer-specific coupon for an existing promotion and send it to the customer.

For information about creating and managing promotions, refer to the Intershop Commerce Management User Manual | Promotion Management.

To create a new coupon:

  1. Start (if not already running) a contact session, see Starting a Contact Session.
  2. Open the Coupons tab.
  3. Select the promotion for which you want to create a coupon.
    Note:
    The promotion select box displays only promotions set up accordingly in Intershop Commerce Management.
  4. Click Create coupon.
    The according coupon is generated immediately and displayed in the list.
  5. Click the E-Mail icon (e-mail icon) in the Action column of the coupon section.
    This submits the generated coupon to the customer via e-mail.
    Tip:
    Once a coupon is sent out, you can still re-submit it using the E-Mail icon (e-mail icon).