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Support Articles
12-Mar-2026 • KB0014859 • Problem / Symptoms PDF documents generated from the shopping cart do not display special characters, e.g Czech characters like ř, č ,ň, ě, Ř, Č, correctly. The issue is observed when special characters are added to the product name or intro text. Solution Embed a font, that supports the special characters
Support Articles
12-Mar-2026 • KB0015008 • Table Of Contents Introduction References Problem Prerequisites Solution 1 Obtain the custom image reference from Intershop Support 2 Update your environment configuration to use the custom image 3 Build & Deploy 4 Rollback Troubleshooting "ImagePullBackOff" / Cannot pull image Custom image deployed
Support Articles
12-Mar-2026 • KB0014984 • Table Of Contents Introduction Reference Problem Technical Background Solution 1 Restrict new Loggers to WARN/ERROR 2 Expose a Logger to the Console Appender (New Relic) 3 Error Analysis How to analyze Solution Recommendations Introduction For issue analysis on any environment (INT, UAT, PRD), it is
Guidelines
09-Mar-2026 • 48H056 • Table Of Contents Apple App Site Association How to configure the PWA to serve the AASA file Further References The /.well-known/ directory is a standardized location defined by RFC 8615. It is used to host configuration files and metadata that allow external services (such as mobile app linking, authentication
Guidelines
02-Mar-2026 • 48B032 • Table Of Contents Introduction Changes Introduction Intershop Commerce Management (ICM) provides many configuration options. Configuration can be done via domain-specific preferences that are based on a global preference definition. In this case, domain-specific usually means application-specific or
References
26-Feb-2026 • 480P31 • This API specification is available for download as an Open API 3.0 YAML file: icm-b2b-product-1x12x0.yaml References To learn more about Intershop’s REST API approach and framework, refer to: Concept - REST Framework The following page lists available REST APIs for ICM 12 and their version dependencies:
References
26-Feb-2026 • 4803D0 • This API specification is available for download as an Open API 3.0 YAML file: icm-b2b-wishlist-1x3x1.yaml References To learn more about Intershop’s REST API approach and framework, refer to: Concept - REST Framework The following page lists available REST APIs for ICM 13 and their version dependencies:
Guidelines
27-Feb-2026 • V48029 • Table Of Contents Introduction References Configuration Introduction With ICM 12.4.8, the tolerateFileFailure toggle was introduced. This feature allows replication to complete successfully even when errors occur during file copying or downloading. However, it does not address short-term network issues
Guidelines
03-Mar-2026 • 4802H8 • Table Of Contents Introduction Change Introduction Intershop Commerce Management offers the possibility to prefetch the page cache (Concept - Page Cache). The prefetching is done by the Web Adapter agent based on a configuration provided by the ConfigurationServlet. This configuration, usually provided
Guidelines
03-Mar-2026 • 4802E7 • Table Of Contents Introduction Change Introduction Intershop Commerce Management offers the possibility to prefetch the page cache (Concept - Page Cache). The prefetching is done by the Web Adapter agent based on a configuration provided by the ConfigurationServlet. This configuration, usually provided
Guidelines
02-Mar-2026 • 48H026 • Table Of Contents Introduction Changes Introduction Intershop Commerce Management (ICM) provides many configuration options. Configuration can be done via domain-specific preferences that are based on a global preference definition. In this case, domain-specific usually means application-specific or
Feature Lists
03-Mar-2026 • 4797Y7 • Table Of Contents Einführung Experience-Management Online-Marketing Suche und Navigation Kampagnenmanagement Promotion Engine Web Content Management Media Asset Management Produktinformationen Produktdatenverwaltung Verwaltung des Produktlebenszyklus Produktbeziehungen Preise Besteuerung Produkt-Vo
Feature Lists
03-Mar-2026 • 47V976 • Table Of Contents Introduction Experience Management Online Marketing Search and Navigation Campaign Management Promotion Engine Web Content Management Media Asset Management Product Information Product Data Management Product Lifecycle Management Product Relations Pricing Taxation Product Completeness
Feature Lists
24-Feb-2026 • 4R7974 • Table Of Contents Introduction Features Recommendations Personalized Rankings and Assortments Search Searchandizing Search Suggestions Navigation Localization & Internationalization Customization Introduction SPARQUE provides capabilities for personalized recommendations as well as configurable search
Feature Lists
24-Feb-2026 • 47C975 • Table Of Contents Einführung Funktionen Empfehlungen Personalisierte Rangfolgen und Sortimente Suche Searchandizing Suchvorschläge Navigation Lokalisierung & Internationalisierung Individualisierung Einführung SPARQUE bietet Funktionen für personalisierte Empfehlungen sowie ein konfigurierbares Such-
Support Articles
23-Feb-2026 • KB0014954 • Introduction Symptom: SSR (server-side rendering) processes experience high memory usage or OOM terminations. Impact: Degraded SSR functionality or pod restarts for PWA-related deployments. Recommended remediation: Increase SSR_MAX_MEM and container memory limits Note: Cluster quota settings can prevent
Release Notes
25-Feb-2026 • 47F972 • Table Of Contents Introduction Known Issues Releases Introduction This Intershop Studio version is based on Eclipse 2025-12 (4.38.0), see Eclipse 2025-12 - New and Noteworthy. The newest version can be downloaded from the artifact repository: https://repository.cloud.intershop.com/ui/native/studio/com
Release Notes
18-Feb-2026 • 47V971 • Table Of Contents Introduction Releases Introduction This Intershop Studio version is based on Eclipse 2025-06 (4.36.0), see Eclipse 2025-06 - New and Noteworthy. The newest version can be downloaded from the artifact repository: https://repository.cloud.intershop.com/ui/native/studio/com.intershop
Guidelines
12-Feb-2026 • 47G968 • Table Of Contents Introduction References Getting Started Important Information Flowise Application Flowise Document Store and Datasets Are Not Supported Development Processes Introduction This document provides a starting point for working with Intershop Copilot for Buyers and the underlying application
Wireframes
05-Feb-2026 • 4E7965 • Table Of Contents Introduction View and Edit Interactive Prototype Responsive Design Page Notes Widget Style Manager Feedback Wireframes Introduction The wireframes described here contain interaction designs for storefront pages. Elements and functionality of the Intershop Progressive Web App are displayed
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